Contact information

At Ivy & Onyx, we believe connection is at the heart of every experience — with our community, our suppliers, and the rituals we help you create. Whether you have a question about your order, a product, or simply want to share your feedback, we’re always happy to hear from you.

Customer Care

For general inquiries, order questions, or assistance, please reach out to our team at:
📧 support@ivyandonyx.com
We aim to respond within 24–48 business hours, Monday through Friday.

Collaborations & Partnerships

For brand partnerships, supplier inquiries, or media collaborations, please contact:
📩 partnerships@ivyandonyx.com

Mailing Address

Please note: this address is for correspondence only, not for product returns or exchanges.
Robert Cole
Ivy & Onyx
1059 W Thorndale Ave
Chicago, IL 60660

Privacy of Your Contact Information

We value your trust and promise to protect your personal information. Contact details shared with Ivy & Onyx will only be used for communication related to your inquiry, order, or account. We will never sell, rent, or share your information with third parties without your consent.