Politique de confidentialité
PRIVACY POLICY
Last updated: July 28, 2026
IVY & ONYX LLC operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience. Collectively, these are referred to as the “Services.”
The Services are powered by Shopify, which enables us to operate our online store and provide the Services to you.
This Privacy Policy describes how IVY & ONYX LLC, referred to as “IVY & ONYX,” “we,” “us” or “our,” collects, uses, processes and discloses your personal information when you visit or use the Services, make a purchase or other transaction, participate in our affiliate or referral programs, subscribe to email or text messages, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of personal information.
Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that you have read and understand the collection, use and disclosure practices described in this Privacy Policy.
PERSONAL INFORMATION WE COLLECT OR PROCESS
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person.
Personal information does not include information collected anonymously or information that has been de-identified so that it cannot reasonably identify or be linked to an individual.
Depending on how you interact with the Services, where you live and applicable law, we may collect or process the following categories of personal information:
Contact Information
This may include your name, email address, telephone number, billing address, shipping address and other contact details.
Financial Information
This may include credit card, debit card or financial account information; payment details; transaction information; form of payment; payment confirmation; billing information; and related payment records.
Payment information is generally processed by Shopify and its payment-processing partners. We do not ordinarily receive or store complete payment-card numbers.
Account Information
This may include your username, password, security questions, account preferences, communication preferences and settings.
Transaction and Shopping Information
This may include products you view, purchase, return, exchange or cancel; items you place in or remove from your shopping cart; items added to your wishlist; discount codes used; order history; transaction details; and information indicating that a shopping cart may have been abandoned.
Communications With Us
This may include information you provide when contacting customer support, submitting an inquiry, leaving a review, participating in a survey, entering a promotion or otherwise communicating with us.
Device and Network Information
This may include information about your device, browser, operating system, network connection, IP address, device identifiers, cookie identifiers and other unique identifiers.
Usage Information
This may include information about how and when you access, interact with or navigate the Services, including pages viewed, links selected, products viewed, session activity, referral sources and interactions with website features.
Marketing and Messaging Information
This may include your email address, mobile telephone number, communication preferences, marketing subscriptions, consent records, the date, time and source of consent, unsubscribe requests, opt-out status and information about how you interact with our email and text messages.
Affiliate and Referral Information
This may include affiliate applications, affiliate account information, referral links or codes, the referring affiliate, attributed visits, qualifying purchases, customer discounts, affiliate commissions, payout information, program communications and information used to detect fraudulent or abusive activity.
Approximate Location Information
We may infer your approximate city, state, region or country from your IP address. We may use this information for website localization, analytics, fraud prevention, legal compliance and understanding where our customers are located.
We do not collect precise GPS location through the Services unless we provide appropriate notice and obtain any consent required by law.
PERSONAL INFORMATION SOURCES
We may collect personal information from the following sources:
Directly from you, including when you create an account, place an order, contact us, submit a form, apply to our affiliate program, participate in a referral program, enter a promotion, subscribe to email or text messages, or otherwise provide information to us.
Automatically through the Services, including through your device, browser, network connection and the use of cookies and similar technologies.
From Shopify and our service providers, including when they collect or process personal information on our behalf.
From Klaviyo in connection with our email and text messaging programs.
From BixGrow in connection with our affiliate and referral programs.
From affiliates, business partners, advertising partners and other third parties.
COOKIES AND SIMILAR TECHNOLOGIES
We, Shopify and our service providers use cookies, pixels, tags, local storage, plugins and similar technologies to operate the Services, remember your preferences, understand how you use our website, measure marketing performance, personalize your shopping experience, prevent fraud and support our email, text messaging, affiliate and referral programs.
IVY & ONYX’s website uses cookies and similar technologies to help keep track of items you place in your shopping cart, including when you have abandoned your cart. This information may be used to determine when to send cart reminder messages by email or text message, provided you have consented to receive the applicable communications.
We use BixGrow to operate our affiliate and referral programs. BixGrow may use referral links, referral codes, cookies and similar technologies to identify the affiliate who referred a visitor, attribute qualifying purchases, administer discounts, calculate commissions, measure affiliate performance and help prevent fraudulent activity.
Some cookies are necessary for the website and Services to operate. Other cookies may be used for analytics, advertising, personalization, affiliate attribution or marketing, depending on your location and privacy choices.
You may be able to control certain cookies through our cookie banner, your browser settings or the privacy choices made available through the Services. Blocking certain cookies may affect the availability or functionality of parts of the Services.
HOW WE USE YOUR PERSONAL INFORMATION
Depending on how you interact with us and which Services you use, we may use personal information for the following purposes:
Providing, Tailoring and Improving the Services
We use personal information to provide the Services, perform our contract with you, process payments, fulfill orders, arrange shipping, facilitate returns and exchanges, remember your preferences, manage your account, provide product recommendations and create a more relevant shopping experience.
Processing Transactions
We use personal information to process and confirm purchases, payments, refunds, returns, exchanges, cancellations and other transactions.
Marketing and Advertising
We may use personal information to send marketing, advertising and promotional communications by email, text message or postal mail, and to show advertisements on the Services or other websites.
These communications and advertisements may be based on products you viewed, purchased or added to your cart, your interaction with previous communications and other activity on the Services.
Where required by law, we will send marketing email or text messages only after receiving the appropriate consent. Consent to receive marketing text messages is not a condition of making a purchase.
Email and Text Message Services
We use Klaviyo to support our email and text messaging programs. In connection with these programs, Klaviyo may process information such as your name, email address, telephone number, marketing preferences, consent and subscription status, shopping activity, purchase history, website activity, IP address, cookie data, message delivery information and engagement with our communications.
Abandoned-Cart Communications
Our website uses cookies, plugins and similar technologies to recognize items placed in your cart and determine when a cart may have been abandoned.
If you have subscribed to the applicable marketing channel, we may use this information to send abandoned-cart reminders by email or text message.
Affiliate and Referral Program
We use personal information to operate and administer our affiliate and referral programs, including reviewing applications, creating affiliate accounts, generating referral links and discount codes, attributing visits and qualifying purchases, calculating and paying commissions, communicating with affiliates, measuring program performance and detecting or preventing fraudulent or abusive activity.
When you visit our website using an affiliate link or use an affiliate code, we may associate your visit and qualifying transaction with the referring affiliate.
Security and Fraud Prevention
We use personal information to authenticate accounts, provide a secure shopping and payment experience, investigate suspicious activity, detect or prevent fraud, protect the Services and enforce our terms and policies.
Communicating With You
We use personal information to provide customer support, answer questions, respond to inquiries, send order information and maintain our business relationship with you.
Legal and Regulatory Purposes
We may use personal information to comply with applicable law, respond to valid legal process, cooperate with law enforcement or government agencies, investigate or participate in litigation or other legal proceedings, protect public safety and enforce or investigate potential violations of our terms or policies.
EMAIL AND TEXT MESSAGE PROGRAM
When you provide your email address or mobile telephone number and subscribe to our communications, we may use that information to send product announcements, promotions, special offers, back-in-stock notices, abandoned-cart reminders, educational content and other marketing messages.
We may collect your email address or telephone number through website forms, pop-ups, checkout fields, account registration, keyword sign-ups or other opt-in experiences.
We maintain records of your consent, including when and how your consent was provided, as required for the administration of our messaging program.
By consenting to receive marketing text messages from IVY & ONYX, you agree that we may send recurring automated promotional and personalized marketing text messages to the mobile number you provided.
Consent to receive marketing text messages is not a condition of purchase.
Message frequency varies. Message and data rates may apply. Your mobile carrier is not responsible for delayed or undelivered messages.
You may opt out of marketing text messages at any time by replying STOP. For assistance, reply HELP or contact us using the information listed below.
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the email.
Opting out of marketing communications does not prevent us from sending non-promotional communications regarding an order, transaction, account, customer-service request, product-safety matter or other service-related issue when permitted by law.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to third parties for legitimate business purposes, subject to this Privacy Policy and applicable law.
Such disclosures may include:
Shopify and Service Providers
We may disclose personal information to Shopify and vendors that help us operate the Services, host data, maintain technology, process payments, fulfill and ship orders, provide customer support, analyze performance, manage business records and prevent fraud.
Klaviyo and Messaging Providers
We may disclose personal information to Klaviyo, platform providers and telecommunications providers to administer our email and text messaging programs, maintain consent and subscription records, deliver communications, measure engagement and provide abandoned-cart reminders when permitted.
BixGrow and Affiliate-Program Providers
We may disclose personal information to BixGrow and related service providers to administer our affiliate and referral programs, attribute qualifying purchases, calculate commissions, manage discounts, provide affiliate reporting and prevent fraud or abuse.
Affiliates
An affiliate may receive limited reporting necessary to confirm attributed visits, qualifying purchases and commissions. We do not provide affiliates with your complete payment-card information.
Marketing and Advertising Partners
We may disclose personal information to business and marketing partners that help us advertise and market the Services, subject to your privacy rights and choices.
For example, we use Shopify to support personalized advertising based on online activity across different merchants and websites. Depending on where you reside, you may have the right to opt out of certain sharing or targeted advertising activities.
Your Direction or Consent
We may disclose information when you direct us, request that we disclose information or otherwise consent to a disclosure, including when you use social-media widgets, integrations or other third-party features.
Corporate Affiliates
We may disclose personal information to our affiliates or otherwise within our corporate group.
Business Transactions
We may disclose personal information in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets or similar business transaction.
Legal and Safety Disclosures
We may disclose personal information when reasonably necessary to comply with applicable law or valid legal process, respond to subpoenas or government requests, enforce our terms and policies, prevent fraud, protect the Services or protect the rights and safety of IVY & ONYX, our customers or others.
TEXT MESSAGING DATA
The categories of sharing described above exclude text messaging originator opt-in data and consent.
We do not sell, rent or share text messaging originator opt-in data or consent with unaffiliated third parties for their own marketing purposes.
We may disclose this information to messaging service providers, platform providers and telecommunications carriers solely as necessary to operate our text messaging program, or when required by law.
AFFILIATE AND REFERRAL PROGRAM
We use BixGrow to administer our affiliate and referral programs.
If you apply to become an IVY & ONYX affiliate, we may collect information such as your name, email address, telephone number, website, social-media accounts, payment information, tax information, application responses, referral links, discount codes, attributed purchases, commissions and communications with us.
We use this information to evaluate applications, administer affiliate accounts, communicate with affiliates, provide referral links and codes, attribute qualifying transactions, calculate and issue commissions, comply with financial and tax obligations and prevent fraudulent or abusive activity.
BixGrow may use cookies, referral links, discount codes and similar technologies to determine whether a visit or purchase should be attributed to an affiliate.
Affiliate cookies may store information such as the affiliate’s tracking parameter and the time of the referral. The duration of an affiliate attribution cookie may depend on the settings of our program and the visitor’s cookie preferences.
RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services to provide and improve the Services.
Information submitted through the Services will be transmitted to and shared with Shopify and other service providers, which may be located in countries other than the country where you reside.
To help protect, grow and improve our business, we may use Shopify features that incorporate information obtained from your interactions with our store, other merchants and Shopify.
In these circumstances, Shopify may be responsible for certain processing of personal information, including responding to requests involving personal information processed by Shopify for its own purposes.
You can learn more through the Shopify Consumer Privacy Policy at:
https://www.shopify.com/legal/consumer-privacy
You can submit certain privacy requests through the Shopify Privacy Portal at:
THIRD-PARTY WEBSITES AND LINKS
The Services may contain links to websites, applications or other online platforms operated by third parties.
If you follow a link to a site not affiliated with or controlled by us, you should review that third party’s privacy policy, security practices and terms.
We are not responsible for the privacy, security, accuracy, completeness or reliability of third-party websites or platforms.
Information you provide in public or semi-public areas, including information shared through social-media platforms, may be viewable and used by other users or third parties.
The inclusion of a third-party link does not necessarily imply that IVY & ONYX endorses that platform, its content or its operators.
CHILDREN’S DATA
The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction.
If you are the parent or legal guardian of a child who has provided personal information to us, you may contact us using the information below to request deletion of that information.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we sell or share, as those terms are defined under applicable law, personal information belonging to individuals under 16 years of age.
SECURITY AND RETENTION OF PERSONAL INFORMATION
We use reasonable administrative, technical and organizational safeguards designed to protect personal information.
However, no security measure is perfect or impenetrable, and we cannot guarantee absolute security. Information transmitted over the internet or through other electronic channels may not be secure while in transit.
We recommend that you do not use unsecured channels to communicate sensitive or confidential information to us.
How long we retain personal information depends on factors such as whether the information is needed to provide the Services, maintain an account, complete transactions, administer our messaging or affiliate programs, comply with legal obligations, resolve disputes, prevent fraud or enforce contracts and policies.
We retain marketing consent and opt-out records as reasonably necessary to document and honor your communication preferences.
YOUR RIGHTS AND CHOICES
Depending on where you live, you may have some or all of the following rights regarding your personal information.
These rights are not absolute and may apply only in certain circumstances. We may decline a request when permitted by law.
Right to Access or Know
You may have the right to request access to personal information we maintain about you and information about how it has been collected, used or disclosed.
Right to Delete
You may have the right to request deletion of certain personal information we maintain about you.
Right to Correct
You may have the right to request correction of inaccurate personal information.
Right to Portability
You may have the right to receive a copy of certain personal information in a portable format and, in some circumstances, request that it be transferred to another party.
Right to Opt Out of Sale, Sharing or Targeted Advertising
Depending on where you reside, you may have the right to opt out of the sale or sharing of personal information or processing for targeted advertising, as those terms are defined under applicable privacy laws.
You can exercise these rights through the privacy options made available on our website.
If you visit the Services with the Global Privacy Control preference signal enabled, we will process the signal as an opt-out request when required by applicable law.
If we can associate the device sending the signal with a Shopify account, the request may also be applied to that account.
You can learn more about Global Privacy Control at:
https://globalprivacycontrol.org/
Other than Global Privacy Control, we do not currently recognize other “Do Not Track” signals that may be sent by a browser or device.
Managing Email Preferences
You may unsubscribe from promotional emails at any time by using the unsubscribe link included in the email.
Managing Text Message Preferences
You may opt out of marketing text messages by replying STOP. For assistance, reply HELP or contact us using the information below.
Message frequency varies. Message and data rates may apply.
If you opt out of marketing communications, we may still send non-promotional messages relating to your account, purchases, transactions, customer-service requests or other business relationship with us.
Cookie Choices
You may manage certain cookies through our cookie banner, browser settings or other privacy tools made available through the Services.
Disabling cookies may cause certain website features to function differently or become unavailable.
EUROPEAN ECONOMIC AREA AND UNITED KINGDOM RIGHTS
If you reside in the European Economic Area or United Kingdom, you may have the following additional rights, subject to applicable exceptions and limitations:
Objection to Processing
You may have the right to object to certain processing of personal information.
Restriction of Processing
You may have the right to ask us to restrict certain processing of personal information.
Withdrawal of Consent
When we rely on consent to process personal information, you may withdraw your consent at any time.
Withdrawal does not affect the lawfulness of processing performed before your consent was withdrawn.
You may exercise your rights through the options available on the Services or by contacting us using the contact information below.
We will not discriminate against you for exercising an applicable privacy right.
We may need to verify your identity before processing a request, as permitted or required by law.
You may designate an authorized agent to submit a request on your behalf. Before accepting a request from an agent, we may require proof that you authorized the agent to act for you, and we may ask you to verify your identity directly with us.
We will respond within the time required by applicable law.
COMPLAINTS
If you have a complaint about how we process personal information, please contact us using the information below.
Depending on where you live, you may have the right to appeal our decision regarding a privacy request or submit a complaint to your local data-protection authority.
Individuals in the European Economic Area can find information about data-protection authorities at:
https://www.edpb.europa.eu/about-edpb/about-edpb/members_en
INTERNATIONAL TRANSFERS
We and our service providers may transfer, store and process personal information outside the country where you live.
When personal information is transferred outside the European Economic Area or United Kingdom, we may rely on recognized transfer mechanisms, including the European Commission’s Standard Contractual Clauses, the United Kingdom’s applicable transfer mechanisms or another legally recognized basis.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our Services, business practices, technology, service providers or legal obligations.
When we update this Privacy Policy, we will post the revised version on our website, update the “Last updated” date and provide any additional notice required by applicable law.
CONTACT US
If you have questions about this Privacy Policy, our privacy practices or your personal information, or if you would like to exercise an available privacy right, please contact us at:
IVY & ONYX LLC
1545 S State St, Suite 712
Chicago, Illinois 60605
United States
Email: Inquiry@ivyandonyx.com
Telephone: +1 312-298-9879
For purposes of applicable data-protection laws, IVY & ONYX LLC is the controller of personal information processed under this Privacy Policy, except where another party, such as Shopify, acts as an independent controller for particular processing activities.
